Rewards

Silver Hills does it again. We have come up with ways to reward our loyal customers who buys from us regularly. You can now deduct 10% from the price to see what you will spend on each item when you get your reward voucher. This means that we are even more competitive than before.

We have decided to change the way that we reward the frequent shoppers amongst our clients. Our previous policy only rewarded people that spend more than R2500 before VAT in a single purchase. Many of our loyal customers do not have such a large purse to spend at any given time. It felt unfair towards them if they do not get recognition for the frequent purchases at Silver Hills Gems. One of our clients have bought from us 122 times already. That calls for reward or do you not agree.

We will now give a 10% discount to all our clients in the form of a voucher to all clients that reaches the R2500 mark and then the R5000 mark and then the R7500 mark and so on.

Installing the discount system turned out to be much harder than I thought. I tried 3 different systems and the 3rd one worked the best but it has some quirks. See the letter below.

Please read your birthday wish email because I also have a birthday voucher hidden in the birthday wish email.

How does the new system work. Every 1st or 2nd of the month we draw a report that gives us the totals spend by all our clients. We then send out vouchers to all those that have qualified for a voucher. If you qualify in the first week of the month we will only send you the reward voucher in the beginning of the next month.

The best way to use the voucher to avoid any complications is to make all your changes to your order in the shopping cart. You must then proceed to the checkout page. Here you must enter your shopping voucher number and then press the redeem voucher button. Your voucher will now show as deducted in the totals. Please pick your postage option and then your payment option. Go directly to the vonfirm order button and confirm your order. If the voucher kicks out any funny figures we will correct it on our end and send you the correct figures. We are still figuring out how the voucher is suppose to be working. Please bear with us.

Vouchers can only be redeemed once. If you ever get a 10% discount voucher from us it would be best to use it on a larger amount for your will be only able to use it once.

We are also sending out a questionair from time to time with a 10% voucher and this letter is aimed at improving our services to you.

You can send us a quick email at any time to enquire on the total you must spend to get to the reward voucher total. Do it today and you might be surprised.

Many of you have received a letter like this below


Silver Hills Gems just want to say thank you for your continued support.

As a sign of our thanks we will be issuing a voucher to you shortly after your next purchase.

If you spend another R? before VAT and postage, (subtotal) you will receive an email from us with a voucher for R250

All previous discount systems will no longer be honoured at Silver Hills. We now work on the new Voucher system exclusively. Reward vouchers will only be issued at the beginning of every month.

Vouchers that had not been redeemed during a given month will be forfeited.

The new reward came into being on the 10th of June 2010.

We hope to be your preferred supplier for years to come.

Gerdus and team.

How do I redeem this awaited voucher.

1.Place your items in the shopping basket and proceed to checkout.

2.You will see a window where you must ente r the voucher code.

3.Press the redeem voucher button.

4. Pick your preferred method of postage and payment

5.Then press Confirm order and Viola your discount will be applied to that order.

Known bugs on the system.

1.The amount must be higher than R300 after the voucher has been deducted. So please make your order for an amount of at least R550.00 otherwise the R150.00 low order fee will be applied.

2.Sometimes the voucher is deducted double from the checkout page but not so on the final invoice. Please check your figures before you submit the voucher and if the voucher gets deducted double, do not get too excited because it will only show as being deducted once on our side.

3.If you submit alternative shipping method after having made your selection it might mess up the totals as well. It is best to exit the website by logging off and logging on again and starting over. If you do not log off, it will remember the voucher in the cache file.

4.If the voucher struggles to load you must submit it a second time.

5.If you get an error message your voucher might have expired. Remember it is just for that given month.

6.You might also get an error message if that voucher has already been used for that email address.

7.Please do not change quantities on the checkout page but rather go back to the shopping cart and change your quantities there and then proceed to checkout and apply your voucher as stipulated above.